Due to the results of the COVID-19 situation, we realize that some clients are worried about being in a position to make their energy re payments. Our Utility customer care Division is supplying customer care and re re payment choices to help energy clients navigate these challenging times.
We recently applied some noticeable modifications to be sure our customersвЂ™ resources aren’t interrupted. Please review the implemented changes, choices for making re re payments, simple tips to contact our staff and choices for requesting solution remotely. The info contains solutions which can be available, but can additionally be useful in the years ahead.
We additionally included the telephone figures for a number of regional help agencies if you need to talk about your account together with them.
To supply relief if you are maybe maybe perhaps not presently in a position to pay money for energy solutions, you will see a short-term freeze on energy disconnects for non-payment of services until further notice.
Domestic Bill Payment Arrangements
Besides the freeze on energy disconnects, we ask that any client needing assistance having to pay their domestic bill to please phone 512.393.8383 to demand re re payment arrangements or re payment extensions.
Domestic Bill Late Fees
Belated costs for bills have now been suspended for the rest of 2020, until 31, 2020 december. A fee that is late waiver form isn’t any much much longer required.
In the event that you e mail us, we could help out with organizing repayment plans that offer a longer time period for utility repayments to be manufactured. Read More